Since 2010 improving the experience
of your customers.
It does not matter if we are talking about banks, insurers, hospitals or governments. Customers want to choose when and through which online and offline channels they want to interact.
At Debmedia, we help different organizations to integrate their service channels, optimize their resources and offer a consistent experience to their customers at each point of contact through different solutions.
In 2010, three college classmates started making LED turn lights and selling them online.
When acquiring corporate clients such as Banks, Insurance Companies and Service Companies, they discovered their pain points, including long waits and little personalized and inefficient attention. The customer experience in the offices had a long way to go.
This is how Debmedia was born, a Software company to manage virtual and face-to-face customer service.
Some time later, and as a result of the fact that, for many companies, adapting to the new habits of their customers with virtual and face-to-face attention was a challenge, Debmedia incorporated attention by video call and WhatsApp chatbot so that companies could get the most out of all their channels and offer a omnichannel service
Debmedia has been improving customer service for organizations from various sectors such as banks, insurance companies, municipalities, retailers and telecommunications companies for more than 10 years.
We have a presence in 10 LATAM countries, more than 350 clients and more than 50 partners who work to bring the software to new companies.
We also have different solutions designed to improve the interaction between companies and their customers.