From data to actions
Experience Automation Solution
Debmedia’s platform collects data from different channels to make autonomous and individualized actions for each customer. And what is even better, it does it in real time.
Real time and employee-free actions based on data analysis
Individualized Experience for each unique customer
Customer Experience actions aligned to the business goals
How it Works
API integration with different customer data and interactions sources. A personalized Customer experience comes from analyzing all customer channels.
The platform produces a powerful customer micro-segmentation combining historical data with our AI algorithms.
Based on the prior analysis, the platform is able to predict the behaviour of each customer.
“The platform creates autonomous and individualized actions through different channels, to improve the customer experience.
Which actions? Targeted Emails, Surveys, Mobile, Web and digital signage notifications and customized contents, and Calls to action to connect employees with customers.
The platform measures the impact of the actions and how they perform on the business KPI’s.
It learns which actions perform better on each customer in relation to the business goals.
For create Artificial Intelligence customers micro-segments.
Customer behaviour prediction
Machine Learning prediction based on decision trees.
Trigger autonomous customer’s actions throughout all touch-points.
Business KPI’s reports
See how the CX efforts impact on the business KPIs.
Queue management system and digital signage to align virtual and brick-and-mortar channels.
Hear the voice of the customer to give feedback to the platforms brain. It learns from it.
Improve customer experience personalization by using each customer's individual data.
Customer service integration
Provide the best service to your customers by knowing everything about them.
Powerful API and SDK
To integrate third party systems
We help medium and large companies across different industries
that need to deal with several customer segments in various channels.
Bank & finance, B2B, Healthcare, Utilities, Telco.
We help businesses with several branches and an omni-channel customer-centric
strategy throughout different industries.