The customer experience
automation platform

From data to actions

Experience Automation Solution

Debmedia’s platform collects data from different channels to make autonomous and individualized actions for each customer. And what is even better, it does it in real time.

Real time and employee-free actions based on data analysis

Individualized Experience for each unique customer

Customer Experience actions aligned to the business goals

How it Works

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Ingest

API integration with different customer data and interactions sources. A personalized Customer experience comes from analyzing all customer channels.

Analyze

The platform produces a powerful customer micro-segmentation combining historical data with our AI algorithms.

Predict

Based on the prior analysis, the platform is able to predict the behaviour of each customer.

Act

“The platform creates autonomous and individualized actions through different channels, to improve the customer experience.
Which actions? Targeted Emails, Surveys, Mobile, Web and digital signage notifications and customized contents, and Calls to action to connect employees with customers.

Measure

The platform measures the impact of the actions and how they perform on the business KPI’s.

Learn

It learns which actions perform better on each customer in relation to the business goals.

Features

Clustering Algorithms

For create Artificial Intelligence customers micro-segments.

Customer behaviour prediction

Machine Learning prediction based on decision trees.

Experience Automations

Trigger autonomous customer’s actions throughout all touch-points.

Business KPI’s reports

See how the CX efforts impact on the business KPIs.

Built-in channels

Queue management system and digital signage to align virtual and brick-and-mortar channels.

Built-in surveys

Hear the voice of the customer to give feedback to the platforms brain. It learns from it.

CRM integration

Improve customer experience personalization by using each customer's individual data.

Customer service integration

Provide the best service to your customers by knowing everything about them.

Powerful API and SDK

To integrate third party systems

Industries

We help medium and large companies across different industries
that need to deal with several customer segments in various channels.

Bank & finance, B2B, Healthcare, Utilities, Telco.

Our Traction

10K+

USERS

60+

CLIENTS

3M+

INTERACTIONS
PER MONTH

6+

COUNTRIES

Our Clients

We help businesses with several branches and an omni-channel customer-centric
strategy throughout different industries.

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